1. Introduction

We are committed to protecting the privacy of all personal information that we collect from you and to complying with our obligations under the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).

2. Purpose of Collection

We collect your personal information primarily to enable us to provide you with products or services. We may also use this information to promote or market related products or services to you.

3. Type of Information Collected

"Personal information" is information or an opinion about an identified individual or an individual who is reasonably identifiable whether or not the information is correct and not whether it is recorded in a material form or not. The personal information that we collect includes:

1. Name, ACN or ABN, address, contact details, date of birth
2. Payment details
3. Financial institution account details
4. Credit card details
5. Records of products or services supplied to or received by you

We may store the personal information we collect from you in various forms, including through an electronic record system. We will comply with the APPs and this Privacy Policy, in respect of your personal information in whatever form that information is stored by us.

4. Method of Collection

We will collect personal information directly from you when:

1. You make an application for, or sign our agreement for, the provision of our products or services
2. You request any information regarding our products or services in person, by phone or via the internet
3. We use web hosting services for this website
4. We gather non-personal information (using cookies) in order to evaluate the website's effectiveness, for example online marketing activities. We may collect cookies from you about your visit to our website to help us to improve our website. Cookies are small information files which are stored on your browser when you visit a website and it will recognise your device on future visits. For example, we may collect the time of your visit, whether you have visited our website previously, whether you used a search engine to find us and some geographical information. For information on disabling these cookies, please go to the privacy settings section within your browser. We may also use analytical web tools such as Google Analytics to collect visitor information for us to better understand how to improve our products and services for you. In addition to the session cookie, Google Analytics uses other data collection methods such as appending query strings to an image request. We store the data generated by Google Analytics securely and do not share it with third parties.

5. Use of Information

We will only use your personal information in accordance with the APPs set out in the Privacy Act. We will not sell your personal information to any third party for commercial purposes. We may use your personal information for the following purposes:

1. Verifying your identity
2. Providing you with our products or services
3. Providing you with information in relation to the use of our products or services
4. Administering and managing those products or services, including charging, billing and collecting debts
5. Conducting appropriate checks for credit-worthiness
6. Promoting and marketing our products or services to you
7. Internal management purposes, complaint handling, planning, quality assurance and audit purposes
8. For the purpose of surveys, research and analytics (by us or our third party service providers)
9. To provide products and services to you, to provide you with information about those products and services, to assist you with enquiries or purchases, to enhance your experience on our network, or to provide you with better service
10. To gain an understanding of your information and communication needs, to perform research and analysis, and to improve or develop our products and services

We will not use your personal information for direct marketing purposes unless you have been given an opportunity to opt out of receiving direct marketing communications or unless you have otherwise consented to direct marketing. We will also ensure that you have the opportunity to “opt out” of receiving any further marketing material.

6. Disclosure to Others

In providing our products or services, we may disclose your personal information to:

1. Government agencies
2. Your authorised representatives or your legal advisers (when requested by you to do so)
3. Credit-reporting and fraud-checking agencies
4. Credit providers (for credit related purposes such as credit-worthiness, credit rating, credit provision and financing)
5. Our related companies
6. A third party organisation, but only in relation to us providing products or services to you (so long as the third party agrees to keep that information confidential)
7. Marketing and communication agencies and research and analytics providers – organisations which provide survey, research, analytics and marketing communication services relating to our products and services and our industry
8. Our professional advisers, including our accountants, auditors and lawyers
9. Government and regulatory authorities and other organisations, as required or authorised by law

You can withdraw your consent to our disclosure of your personal information by advising us in writing at any time. We will not disclose your personal information to anyone, other than as set out in this policy, unless:

1. You authorise us to do so
2. Your safety or the safety of others in the community is at risk
3. We are required or permitted to do so by law

7. Storage of Personal Information

We may hold your personal information in a number of ways, including:

1. In our computer systems or databases, which may involve storing data on storage or computer systems provided by third party suppliers
2. In paper records
3. In telephone recordings

Where your personal information has been collected from our, or our service providers, they may also hold copies of your personal information. We may combine personal information we receive about you with other information we hold about you. We will store your personal information in a secure environment where it is protected by a combination of physical and technological measures. We have taken all reasonable steps to carefully protect your data from loss, misuse, unauthorised access or disclosure, alteration or destruction.

8. Access

You have a right to access your personal information. You may request details of your personal information by contacting our Privacy Officer at admin@instamove.com.au.

9. Accuracy and Corrections

We will take reasonable steps to ensure your personal information is accurate, complete and up to date. If you believe that any personal information we hold about you is not accurate, complete or up to date, then please contact our Privacy Officer at admin@instamove.com.au.

10. Security

We will take all reasonable steps to ensure your personal information is kept secure. We may enter into arrangements with third parties to store data, including personal information we collect, outside of Australia. We will take reasonable steps to ensure that the third parties do not breach the APPs. The steps we will take may include ensuring the third party is bound by privacy protection obligations which are the same (or substantially the same) as those which bind us and requiring that the third party have information security measures approved by us.

11. Making a Complaint

If you believe that we have interfered with your privacy in our handling of your personal information, you may contact or lodge a complaint with our Privacy Officer and, if not resolved to your satisfaction, with the Australian Privacy Commissioner.

12. Further Information

For further information regarding this Privacy Policy, please contact our Privacy Officer at admin@instamove.com.au.

13. Changes and Current Version

We may change this Privacy Policy from time to time. This Privacy Policy was last updated in Mar 2022.