Best Moving Services in VICTORIA with COVID-19 Guidelines by Instamove

COVID-19 Updates

This page will be regularly updated if our service changes - please return for the most up-to-date information.

Last updated Thursday, August 6

We are operating, as a permitted business in the Road Transport (passenger and freight) category, with a COVID Safe Plan.

We've received detailed advice from DHHS stating removal services can continue operating during the lockdown period.

We are able to complete these jobs:

  • Relocating common places of residence, house to house, & from or to a storage facility.
  • End of lease cleans
  • Outside of this we need you to call DHHS and get a call reference stating your move is permissible

Current bookings are not affected by the updated advice, If there are any changes with your booking, please contact our office ASAP.


We're currently operating as a contactless service

For the duration the renewed lockdown, our only service offering will be 'contactless moves'. This more stringent protocol requires additional effort from customers, and from us - see below for a detailed breakdown of Mooval works at this time. We're asking customers to help us do our bit to reduce the risk of transmission. All jobs currently booked will be honoured, albeit under the new contactless rules.

The ongoing fight to contain COVID-19 has been difficult, but we're committed to playing our part - in tandem with our customers - in keeping Melburnians moving safely. We continue to monitor government advice on best practices and business restrictions.

As always, if you have any questions about an upcoming booking, our operations or our response to COVID-19, please call our office on 1300 757 486.


Contactless moves

We're operating a modified, contactless service, which aims to minimise the risk of viral transmission. It's our only service offering at this point in time, and requires extra steps from customers and our movers.

What we need from you:

  • Is it essential? We ask that you consider if it is essential for you to move at this time. If not, we ask that you book the relocation for after the scheduled end date of the lockdown.
  • An exact inventory. We will need to know exactly what items need to be moved to make sure all the right stuff is shifted
  • Instructions for access to each property. If you’re going to be home, let us know you’re leaving the door open. If you’re not, leave a key out for us. Make sure we’re aware of the access instructions before the move day
  • Labels on all items. Attach instructions to your items so the movers know where to put them at the drop-off address
  • Cleaned and prepared property and goods. Please clean all high-touch areas, such as door handles and doorknobs, with disinfectant or soap before the movers arrive. Please wipe down hard surfaces on your furniture items using disinfectant
  • Isolate yourself. Arrange to be offsite while the movers work, or isolated in another room, with the door closed. Talk to the movers over the phone, not in person, if you have additional instructions while they're working. We'll call you before arrival, so you’ll have the movers' number

Note on assisting our movers: Under normal circumstances, we allow customers to assist with the handling of items to speed up the moving process. This is not an option at the current time. As a result, all one-mover bookings must only list items which can be safely handled by a single person.

We reserve the right to leave any job where our movers feel at risk, as this is a public health issue.


Please tell us if:

  • If anyone living in the properties has recently been overseas, or is in self-isolation for any reason
  • If you are ill or have symptoms. If so, we will ask you to rebook for another time, or provide someone else to give access and facilitate the move
  • If you’re over 70. We'll ask you to have a friend or family member oversee the move, and that you make arrangements not to be present. If this can't be arranged, we need to discuss your options further, prior to the move

about insta-move

Melbourne removalist which covers all over Victoria. Call now to get a free Quote!

location details

  • Office & Depot

    Office: Level 2 UL40/1341 Dandenong Road, Chadstone VIC 3148

  • Phone:

    Office Landline: 1300 988 114

    Mobile:   0468 965 707

  • Payment Method :

    We Accept: Cash, Visa, MasterCard, Amex

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